Frequently Asked Questions
Everything you need to know about your LEVEL8 shopping experience, from shipping to style.
What is the typical shipping timeframe for my order?
Standard shipping typically takes 3-5 business days within the continental US. International delivery times vary by location, usually ranging from 7-14 business days depending on customs processing.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Exchanges are free of charge, while returns for a refund may incur a small restocking fee.
How do I know which size will fit me best?
Each product page features a detailed 'Size & Fit' guide with specific measurements. We recommend comparing these measurements against your favorite similar garment to ensure the perfect fit.
Which payment methods do you accept?
LEVEL8 accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment options via Klarna and Afterpay.
Are your materials sustainably sourced?
We are committed to ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester, and we partner exclusively with manufacturers who adhere to fair labor standards.
Can I track my order once it has been shipped?
Yes. Once your order leaves our warehouse, you will receive an automated email containing a tracking number and a link to monitor your package's progress in real-time.